Order Cancellation

How can I cancel an order?

Customers are able to cancel or change their order for free within 24 hours of purchasing. Please email [email protected] and we’ll help find an alternative solution.

Can I resume the canceled order?

The best way to do so is by placing a new order at checkout. Email [email protected] if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you haven’t received a cancellation confirmation email, let us know at [email protected] (and include your original #GLO order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

Please email [email protected] as soon as possible (including your # order number and cancel/change request) and we can help.


No. 4, 28th Floor, Beidouxing Building, Beidouxing Apartment, Dusi Road, Zhonghua South Road, Nanming District, Guiyang City, Guizhou Province [Central South Office]

Phone Number: +8615697081940